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  • Scottish Golf

    Support For Your Committee - Customer Service

    A one day workshop, delivered an expert in customer service & the Scottish Golf Club Development Team, to help those with a role in providing a great customer experience in your club to understand the importance of customer service, set standards appropriate to your club and understand and employ best practice.

    We’ve all heard the nightmare stories about customer service in golf clubs…. unhelpful staff, slow service in the bar or dining room, or simply being met by an unwelcoming person when you arrive… poor customer service could be upsetting your club members, costing your clubhouse and retail extra sales, and putting visitors off making a return visit.

     

    In the past where people were queuing up to join clubs and visitor business was an added bonus to the bottom-line it was possible to get away with being less customer focused. However, in today’s market where golfers have more choice and are more demanding than ever, is your golf club confident it is providing the kind of experience and service that will maximise additional spend in your club, gain repeat visitor business and satisfy your members.

    This seminar is for your members of staff responsible for day-to-day customer service operations, and the manager or committee convenor who has responsibility for enforcing customer service standards.

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  • Scottish Golf

    Support For Your Committee - Clubhouse Covenor

    A one day workshop, delivered by experts in clubhouse management & the Scottish Golf Club Development Team, to support the Clubhouse Convenor to employ best practice in managing catering, bar and clubhouse maintenance.

     

    The subject most discussed at a golf club committee meeting is often the clubhouse and specifically the catering. The skills required to manage a profitable food and beverage service within a golf club are rarely recognised, understood, or valued, which frequently leads to unrealistic demands being placed on the staff.

     

    The challenge to try and satisfy all of the people, all of the time and return a contribution to the club is universal and unending, with every club facing the same problems on a daily basis.

     

    This seminar will assist Clubhouse Convenors and those responsible for the day-to-day operations in the clubhouse to prepare together for the challenges, and provide guidance on how to achieve best practice in managing your clubhouse operations.

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  • Scottish Golf

    Human Resources - Fulfilling your HR Obligations

    A one day workshop, delivered by HR specialists Xact to help support Scottish golf clubs in the preparation of all HR requirements such as staff contracts and staff handbooks, using the free  website provided through your affiliation to Scottish Golf.

     

     

    Scottish clubs are already fully well aware of the need to ensure that their HR paperwork is legally compliant and fully understood by their staff. This complex and continually evolving subject can be daunting, so this workshop is designed to support those clubs who have decided to maintain HR paperwork themselves. The workshop will help you draft contracts, leaning on the HR contract builder website, provided through your affiliation to Scottish Golf.

     

    Aims of this professional development workshop

    • to help you draft all paperwork required to satisfy HR requirements at your club, including contracts &  handbooks,
    • to learn how to create customised employment contracts, & have these agreed at your club,
    • to provide a full understanding of the free HR website available to you through Scottish Golf,
    • to provide understanding of how to vary or terminate an employment contract.

     

    The workshop will be delivered by a professional from the Xact Team –

    Fiona Shanks – Associate Director HR, over 20 years’ experience in HR working for a number of blue chip organisations. Fiona leads the Xact HR advisory team, develops content for the HR website and regularly delivers bespoke training solutions for Xact clients.


    Sandra Campbell - Senior HR Consultant, over 20 years’ experience in HR working in a variety of sectors. Sandra has an Honours degree, is CIPD qualified and during her 5 years’ employment with XACT has delivered many bespoke training solutions for clients.
     

    Caroline Meth – Litigation Manager, has been with Xact for 5 years after graduating in law. Caroline provides technical support to the HR advisory team and content for the HR website.

     

    Target audience for this workshop -

    This seminar is aimed at Club Managers and/or Club Captains/Committee Members who recognize their responsibility for preparing, changing or ending contracts of employment.

     

    How do I book a place on this workshop ?

    This workshop is open to all clubs affiliated to the SGU/SLGA at £ 99 per single delegate, or £ 250 for up to four delegates from the same club. You may register your interest in attending this seminar by clicking in the box near our "Scottish Golf" logos on this website, and following the instructions on the top left of this screen. You will receive an email acknowledging your interest, and when sufficient demand has been reached to deliver this seminar, Scottish Golf will contact you and provide at least four weeks’ notice of the date and venue of the workshop.


     

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  • Scottish Golf

    Step By Step H&S Support For Your Club

    A one day workshop, delivered by HR specialists Xact to help support Scottish golf clubs in the preparation of all Health and Safety documentation, including a step by step guide to sharing the responsibilities for providing a safe work place, leaning on the website provided through your affiliation to Scottish Golf.

     

    Scottish clubs are already fully well aware of the need to ensure that their H&S paperwork is legally compliant and fully implemented by their staff & committee members.  This complex and continually evolving subject can be daunting, so this workshop is designed toprovide support to those clubs who have decided to maintain H&S responsibilities in-house. The workshop will help you and your team to use the website provided to share responsibility for creating the H&S policy, then identify and maintain good practices throughout your organisation.

     

    Aims of this professional development workshop

    • To feel comfortable navigating the free H&S website provided,
    • To enable you to complete your H&S Policy for your Golf Club,
    • To assist others in your organisation to understand and embrace their responsibilities,
    • To be able to complete departmental risk assessments within DIY Website,
    • To be able to realise where deficiencies lie and able to document suitable controls,
    • To have the tools to be able to complete Safe systems of work,
    • To have a step by step guide to complete a H&S management system for your club.

     

    The workshop will be delivered by a professional from the Xact Team –

    Chris Hammond – H&S Divisional Manager. Chris leads the UK H&S team for Xact, and over the last 7 years has been developing the Golf Club H&S Management System.

    Linda Murray - Senior H&S Advisor. Linda has over 20 years’ experience in a variety of Health & Safety fields and is responsible for maintaining the H&S website content.

     

    Target audience for this workshop -

    This workshop is aimed at Club Managers and/or Club Captains/Committees who recognise their responsibility for managing the health and safety of their golf clubs. The workshop will also be of great value to those department heads who will be responsible for H&S in their work areas.

      

    How do I book a place on this workshop ?

    This workshop is open to all clubs affiliated to the Scottish Golf at £ 99 per single delegate, or £ 250 for up to four delegates from the same club. You may register your interest in attending this seminar by clicking in the box near our "Scottish Golf" logo on this website, and following the instructions on the top left of this screen. You will receive an email acknowledging your interest, and when sufficient demand has been reached to deliver this seminar, Scottish Golf will contact you and provide at least four weeks’ notice of the date and venue of the workshop.

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  • Scottish Golf

    Support For Your Committee - Junior Convenor

    A half day workshop, delivered by ClubGolf and the Scottish Golf Club Development Team, to support the Junior Convenor and their team to establish a forward looking plan for the benefit of Junior golfers and your club.

     

    Junior golfers are the future of your club and of the sport in Scotland. With the growth of participation through the national ClubGolf programme, and the development of pathways for talented players there has never been a better time for your club to provide great golfing opportunities for young people. In most clubs those in charge of the junior section are faced with a range of requirements from organising coaching, running events, providing competitive golf opportunities, and recruiting & supporting volunteers, all of this within the demands of a traditional golf club environment. This half-day education seminar is to provide new and existing Junior Organisers, and their senior ‘workforce’ - volunteers, club staff, or club professional - the opportunity to establish a forward-looking plan for Junior Golf that fits your golf club’s particular situation.

     

    Aims of this professional development workshop

    • Establish the roles and responsibilities of the Junior Organisers, your volunteers and staff involved in junior golf provision at your club.
    • Provide you with an opportunity to establish a policy and plan for the development of junior golf at your club.
    • Have the opportunity to share experiences with other clubs and get answers to a Junior Organiser’s frequently asked questions
    • Understand how your Junior Section fits into your wider club governance & business plan.

     

    Presenter and Materials –

    This seminar will be delivered by ClubGolf and the Scottish Golf Club Development team. You will leave the seminar with a Scottish Golf Junior Organiser’s Handbook, template role descriptions for the key roles in junior golf at your club and a template to create a Junior Golf Plan.

     

    Target audience for this workshop -

    This seminar is for the person responsible for the running of your club’s junior section, be them a volunteer or paid staff member. It is suitable for individuals new to this role and experienced/long-standing accountable people.

     

    How do I book a place on this workshop ?

    This workshop is open to all clubs affiliated to the Scottish Golf at £ 99 for two delegates from your club. You may register your interest in attending this seminar by clicking in the box near our "Scottish Golf" logo on this website, and following the instructions on the top left of this screen. You will receive an email acknowledging your interest, and when sufficient demand has been reached to deliver this seminar, Scottish Golf will contact you and provide at least four weeks’ notice of the date and venue of the workshop.

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